Terms & Conditions

1. Business information and our role

Best of Zadar is operated by ML Travel, obrt za turizam, Grge Novaka 11, 23000 Zadar, Croatia. OIB (Croatian personal identification number): 66722201826. Email: info@bestofzadar.com. Phone: +385 99 826 4481.

Best of Zadar acts as an intermediary for booking tours and activities provided by independent tour organisers. We arrange your reservation; the relevant organiser is responsible for operating the tour. The organiser’s identity and applicable tour-specific conditions will be provided before you confirm your booking. These conditions do not exclude or limit any mandatory statutory rights.

2. Booking and payment

A reservation payment (deposit) is required to confirm your booking. It forms part of the total tour price and is paid to Best of Zadar. The remaining balance is payable directly to the tour organiser in cash on the day of the tour.

The total price, deposit, remaining balance, and included and excluded services will be stated before you confirm your booking. Best of Zadar does not charge an additional booking fee. Please check the date, departure time, meeting point and number of participants in your confirmation and contact us promptly if anything is incorrect.

3. Cancellation by the guest — regular tours

This section applies to all tours except private tours. Cancel at least 48 hours before scheduled departure to receive a full refund of your deposit. For cancellations less than 48 hours before departure, the deposit is non-refundable, subject to mandatory statutory rights.

The deadline is calculated using local time in Zadar, Croatia. Send cancellation requests to info@bestofzadar.com, including your name, tour and booking date. The time we receive your request determines whether it falls within the free cancellation period.

4. Private tours

Private tours are excluded from the 48-hour free cancellation policy. If you cancel a private tour, the deposit is non-refundable, subject to mandatory statutory rights. Changes of date at the guest’s request are not included in the booking conditions.

If the organiser or skipper determines that adverse weather or sea conditions prevent the boat from departing safely, you will be offered an alternative available date. If you cannot accept an alternative date, your deposit will be refunded in full.

5. Cancellation by the organiser

A tour may be cancelled if the required minimum number of participants is not reached, weather or sea conditions prevent safe operation, a technical problem makes a boat, vehicle or essential equipment unavailable, or other circumstances prevent the organiser from operating the tour.

We will notify you as soon as we receive confirmation of cancellation. Where possible, we may offer an alternative date or tour, which you may accept or decline. If the organiser cancels and you do not accept an alternative, the deposit paid to Best of Zadar will be refunded in full.

Amounts paid directly to the organiser must be addressed with that organiser. We will assist with communication where necessary. This does not limit any rights or responsibilities arising under applicable law.

6. Changes to the itinerary

The published itinerary describes the planned tour. For safety reasons, the organiser or skipper may adjust the route, departure or return time, order of stops or time spent at individual locations.

Minor adjustments do not automatically entitle guests to a refund. These terms do not exclude any rights where a significant part of the agreed service is changed or cannot be provided. Navigation and safety decisions are made by the organiser or skipper.

7. Guest responsibilities

Arrive at the meeting point at the time stated in your confirmation and follow the organiser’s and skipper’s safety instructions.

Before booking, inform us of accessibility requirements or other needs affecting safe participation. We will check suitability with the organiser; participation or specific assistance cannot be guaranteed unless confirmed.

Bring the documents, clothing or equipment specified in the tour description or confirmation and take reasonable care of your personal belongings.

8. Responsibility and liability

Best of Zadar is responsible for carrying out its own reservation and intermediary services with appropriate care. The organiser is responsible for operating the tour and for the services, staff, boats, vehicles and equipment it provides.

Nothing in these terms excludes or limits liability where prohibited by law. Participation in an outdoor or marine activity does not waive statutory rights. Notify the organiser promptly of any problem during the tour so it can address it. You may also contact Best of Zadar for assistance.

9. Refunds

Where a deposit refund is due under these terms, Best of Zadar will arrange it without undue delay and within applicable statutory deadlines. Refunds normally use the original payment method unless another method is agreed. The time for funds to appear may depend on your bank or payment provider.

10. Complaints

Submit written complaints by email to info@bestofzadar.com or by post to ML Travel, obrt za turizam, Grge Novaka 11, 23000 Zadar, Croatia. Include your name, booking details, a description of the issue and the resolution requested.

We will acknowledge receipt without delay and provide a written response within 15 days of receiving your complaint, stating whether we accept its grounds.

11. Personal data and privacy

Personal data is processed as described in our Privacy Policy. Information necessary to arrange and fulfil your booking may be shared with the relevant organiser, as explained in that policy.

12. Changes to these terms

We may update these terms for future bookings. The current version and effective date will be published on this page. The version accepted when your booking was confirmed applies to that booking unless a change is required by law or otherwise expressly agreed with you.

13. Applicable law

These terms are governed by Croatian law, without depriving consumers of mandatory protections applicable to them under relevant law.

14. Contact

For booking questions, cancellation requests or assistance, contact info@bestofzadar.com or +385 99 826 4481.